The love of knowledge is a kind of madness.
― C.S. Lewis, Out of the Silent Planet
Studies showed that while participants thought that their sarcasm would be communicated 80% of the time over email, in fact it was only communicated a little more than half the time.
Wait, what? People don’t get my jokes? They just think I’m a jerk?
Asking Why, What if, and How, in that order, can help one advance through three critical stages of problem-solving.
A good read on how to ask good questions to drive problem resolution.